Saudi Snack Foods Co. Ltd. – PepsiCo Consumer Services Manager Jobs Saudi Arabia 2022 Apply For Consumer Services Manager Jobs In Riyadh, Saudi Arabia At www.pepsico.com

Job Description Auto req ID: 268044BR
Job Description
JOB PURPOSE :
SUPPLIER QUALITY ASSURANCE :
• To deliver a fully supported Global SQA program for the development of Quality and Food Safety capability in the ingredient and packaging supply base providing subject matter expertise in both ingredient and packaging areas.
• To secure diligence and regulatory conformance to the PepsiCo & local compliance requirements.
• To provide integrated Crisis and Incident response capability within supply base.
• To directly manage the Quality and Food Safety programs with SSFL key suppliers.
• To promote and transfer best practice across the supply base and act as main technical contact between SSFL suppliers and PepsiCo.
• To conduct Food safety audit of key suppliers yearly.
• To update the approved suppliers list periodically.
For N&S products:
• Reviewing daily quality reports received from ALRIFAI.
• Withdraw trade sampling on monthly basis.
• Carrying out chemical & physical analytical testing on monthly basis.
CONSUMER/CUSTOMER SERVICES :
• To act as a single point of contact for any consumer/customer feedback, providing an efficient answering service for questions and issues raised by consumers/customer and an effective response to complaints. A good response to consumer/customer comment and complaints helps build loyalty to our brands and prevents loss of sales to our competitors.
• To record and update consumer and customer complaints in the Wilki system.
• Share the consumer and customer compliant trends with operation leadership and plant teams on weekly and monthly basis.
• Follow up on the investigations progress and quality of outcomes including appropriateness of the identified Corrective actions and Preventive actions (CAPA)
PRINCIPAL ACCOUNTABILITIES :
Following accountabilities are expected from his/her leadership:
SUPPLIER QUALITY ASSURANCE (SQA)
• Manage global supplier quality assurance program rollout to all current SSFL local (KSA & UAE) suppliers & ensure their continuous compliance to the program.
• Work closely with SSFL R&D, purchasing and Sector SQA teams to ensure all SSFL new suppliers (local & overseas) are complying with and fluffing PI GSQA program process and requirements prior to commercial supply.
• Work with SAP team to Link material procurement to supplier SQA status (only buy form PI approved suppliers).
• Manage plants Quality and Food Safety complaints related to supply base.
• Identify and manage the Risk and Priorities within the supply base.
• Identify and manage the priorities and determine meeting and reporting requirements.
• Develop all suppliers to the required status according to Risk.
• Determine compliance and reporting requirements aligned with purchasing.
• Agree current and future quality priorities, in Quality and Food Safety.
• Support rationalization of supply base.
• Implement and manage compliance scorecards/performance monitoring tools for SSFL suppliers in alignment with purchasing and support the supplier strategic review process.
• Mange on behalf of SSFL, the contaminants compliance program with the local ingredients supply base.
• To implement, sustain and participate in the continual improvement of the OH&S Management System (MS) at area of responsibility in accordance to the legislations, PepsiCo GEHSMS and relevant EHS standards, ensuring proper controls for all hazards and risks associated with all activities/areas are in place and OH&S targets are achieved.
CONSUMER /CUSTOMER SERVICES SECTION (CS)
• Product related complaints. Incidents should be handled at the lowest possible level ideally with a first time response solution. Consumer responses within 24 hours while customer complaint response within 72 hr working days.
• Question and Comments.
• Promotions enquiries.
• Nutritional enquiries.
• Company filter.
• Public face of the company.
• Investigation. Ensure recurring incidents are identified and corrective actions implemented.
• Information hub.
• Early Warning.
Monitoring consumer comments, feedback and complaints can provide early warning that something may be going wrong and can help protect the company s reputation.
• Escalation.
In coordination with Public Relations department (PR) helps prevent or manage media attention and the risk of incidents developing into crises.
Qualifications/Requirements
EXPERIENCE/COMPETENCIES REQUIRED :
Knowledge / Skill :
• Bachelor s degree in Science (Food Science/Chemistry)
• ISO22000 / HACCP knowledge.
• Excellent command over written and spoken English.
• Strong computer literacy with knowledge of MS word, excel, power point etc.
Experience :
• Minimum of 7 10 years leadership experience in Quality & FS at a food manufacturing company preferably multinational company.
• Excellent experience in leading Quality management systems like QMS ISO 9001, FSMS ISO 22000 (HACCP), BRC, IFS etc., or equivalent internationally recognized management systems.
• Technical Audit Skills and experience.
Competencies :
• High degree of confidence to manage, define agenda, and decide without the need of reference to immediate manager.
• Self-starter, able to work independently with a high degree of commitment, using own initiative to resolve issues.
• Strong leadership and strategic planning skills. Exemplary Leadership Behaviours. Strong people management skills in creating a participative environment and a high performing team.
• Strong project management & change management capability
• Excellent interpersonal skills and excellent influencing and communication skills.
• Strong communication skills with the ability to engage and align with cross, functional teams, both internally and externally.
Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular