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Teleperformance Global Services FZ-LLC Operations Manager-KSA Jobs (Saudi Arabia) Jobs: Teleperformance Global Services FZ-LLC Operations Manager-KSA Jobs Saudi Arabia Summary

Recruiting Organization	Teleperformance Global Services FZ-LLC Operations Manager-KSA Jobs Saudi Arabia
Name of Position	Operations Manager-KSA
Job Location	Jobs in Riyadh
Job Types	Teleperformance Global Services FZ-LLC Operations Manager-KSA Jobs Saudi Arabia
Salary	Around SAR 13500 Per Month
Experince	7-10 years
Official website	www.teleperformance.com

Teleperformance Global Services FZ-LLC Operations Manager-KSA Jobs Saudi Arabia 2022 Full Job Description

*• Manages and is responsible for day-to-day activities of one or more unit of operations • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations • Manage the daily/weekly/monthly P&L • Develop annual operating budgets and provide fiscal direction of the department • Oversees the daily operation of the call center and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT • Prepares/reviews financial and/or operational analysis and reports on a daily/weekly/monthly basis • Spends time on floor to audit current procedures to monitor and improve efficiency of operations • Manages and develops a team of ACM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Center • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the day • Participate in monthly and quarterly ATAC meetings • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate • Participates in the development and implementation of unit policies and procedures • Participate in client meetings as required • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization • Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately • Works together with a “Point of Contact” to identify issues and generate action plans for the KPI assigned • Other duties as assigned

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Teleperformance Global Services FZ-LLC Operations Manager-KSA Jobs Saudi Arabia 2022 Apply For Operations Manager-KSA Jobs In Riyadh, Saudi Arabia https:www.teleperformance.com